FAQs
How can I contact Nova Shops?
You can email us at info@shopsnova.org where our customer service team will be happy to help you with whatever you need!
Go to CONTACT US for more information.
Do you ship worldwide?
Yes, we do ship worldwide
Where do you ship from?
We ship our products from multiple trusted suppliers located worldwide. This ensures that you receive the highest quality tech products, no matter where you are. Depending on your location, your order may be shipped from our facilities in Europe, Asia, or North America. Rest assured, all shipments are handled with care to ensure timely and secure delivery.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Our system processes orders 24/7, ensuring that once your purchase is made, it's automatically queued for immediate processing. No waiting for business hours—everything happens seamlessly and efficiently to get your order on its way as soon as possible. You'll receive a confirmation email with all the details as soon as processing is complete.
How long will it take to receive my order?
Delivery times vary depending on your location and product availability. Typically, orders take between 7-14 business days to arrive. Rest assured, we work with reliable shipping partners to ensure your order reaches you as quickly as possible. For any updates or specific delivery inquiries, feel free to contact our support team. Go to SHIPPING for more information.